Manifest Bhutan ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], use our services, or communicate with us. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:
Personal Identification Information: Name, email address, phone number, postal address, passport details (required for visa processing and bookings), date of birth, nationality.
Travel Preferences: Information about your travel interests, dietary requirements, health conditions relevant to travel, accommodation preferences, flight details (if provided for booking assistance), travel companion details (if booking for others).
Payment Information: While we typically process payments through secure third-party gateways or bank transfers, we may collect billing information necessary to facilitate transactions.
Communications: Records of your correspondence with us, including emails and form submissions.
Website Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits (collected via cookies and similar technologies - see Section 5).
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services: To process your inquiries, create travel proposals, make bookings (flights, hotels, tours), process visas, manage your trip, and provide customer support.
To Communicate With You: To respond to your comments, questions, and requests; provide customer service; send you technical notices, updates, security alerts, and administrative messages; and send marketing communications (if you opt-in).
To Personalize Your Experience: To understand your preferences and tailor our services and communications to you.
To Process Payments: To facilitate transactions for the services you purchase.
For Legal and Security Purposes: To comply with legal obligations (including immigration requirements), resolve disputes, enforce our agreements, and protect the rights, property, or safety of Manifest Bhutan, our clients, or others.
To Improve Our Website and Services: To analyze usage trends and preferences to improve our website functionality, service offerings, and marketing efforts.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., hotels, airlines, trekking crews, payment processors, visa processing authorities like the Department of Immigration, Royal Government of Bhutan).
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Rights and Property: We may disclose information when we believe it necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
With Your Consent: We may share your information for other purposes with your explicit consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies help us improve our website and deliver a better and more personalized service. You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, update, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Passport details required for visa processing are handled securely and retained only as long as necessary for the completion of your trip and legal requirements.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
Manifest Bhutan Expeditions
Phone: +97517661648
Email: info@manifestbhutan.com or travel@manifestbhutan.com
Address: Manifest Bhutan Tours and Expeditions, Ngabiphu, Thimphu, Bhutan, 11001
Monday - Friday: 9:00 AM - 5:00 PM (Bhutan Standard Time, BTT / UTC +6)
(Please note: We strive to respond to all inquiries within 24-48 business hours.)